Working with contractors shouldn’t be a hassle.

Everyone knows someone who’s had a bad experience with a contractor. From consistently showing up late (or not at all) to having projects take months longer than expected, these kinds of behaviors put a strain on you, your peace of mind, and your wallet.

At Courteous Contractors, we do things differently.

We don’t just pride ourselves on building great projects, but on building great relationships with our clients—ones created on a strong foundation of:

  • Communication: No ghosting here. We stay in touch and strive to answer all phone calls, texts, and emails within 24 hours.

  • Timeliness: If we say we’ll be there at 8 a.m., we’ll be there at 8 a.m. We create reliable timelines based on past project experience. If a schedule change does need to happen, you’ll know about it in advance.

  • Transparency: We make sure you clearly know what you’re paying for (and why). We keep you apprised of project progress and have open discussions if changes need to be made to the original scope of work.

  • Courtesy: This is the cornerstone of our company philosophy. We respect our clients’ time and investments as if they were our own. And treat everyone with the same kindness that we’d want to receive.

MEET THE OWNER

John Ross

John is the handiest of handymen who loves using his talents to make clients feel truly happy in their homes. From quick ceiling fan installs to full kitchen remodels, he brings creativity and care to projects of all types and sizes for clients across Western New York.

Before launching Courteous Contractors, John worked as a management and program analyst for the Veterans Benefits Administration in Buffalo. He lives in Holland with his wife Megan, their beautiful daughter, and two goofy rescue pit bulls.